Customer Testimonials
Great service love taking my car there anyway good service. The staff is really nice.
From my first visit to my final purchase, my experience at Tacoma Subaru was outstanding! Jacob’s professional yet personable demeanor made the entire process smooth and enjoyable.
Rather than being a pushy salesman, Jacob took the time to listen and thoroughly answer my questions during two test drives. He was patient and understanding as I deliberated over my final color choices, never rushing me through the decision-making process.
Over the course of a week, Jacob checked in periodically, providing support and answering any additional questions. Even after I purchased my Crosstrek, he followed up to ensure everything met my ... Read More DealerRater - Mar 30, 2025
New to Subaru. Brought car in to get accessories installed and service was timely and well done. First impression of the service department is positively positive!
Thinking a new car was out of my reach, I spent months looking at used cars. Was ready to buy a used Mazda when my son dragged me to this dealership. Was very skeptical, but looked around a bit. Todd came out to help us and I was surprised to learn a new Subaru was only a couple thousand more than used! I am prone to panic and analysis paralysis, but Todd was patient and helped me through the jungle of trims and options. Of course I panicked and went to a Honda dealership and checked out a couple there. ... Read More DealerRater - Mar 2, 2025
I had brake inspection done because another competitor told me my brakes were worn and needed replacing so I took it to my local dealership and they said my brakes were fine. I appreciate the honesty in which they have.
Catalytic converter purchased and replaced by Tacoma Subaru failed after one year.
I had my catalytic converter replaced by Tacoma Subaru in August 2023. In November 2024 my engine light came on. I went to Tacoma Subaru and was informed that my catalytic converter needed to be replaced. The company Tacoma Subaru bought the part from had gone out of business and it took two weeks to track down the warranty, figure out repair options and pricing. The service fee was waived after I expressed frustration with the part failing so quickly. After approving replacing the part it took another six days ... Read More DealerRater - Jan 13, 2025
The staff is great, very professional. Prompt in answering question. Performed service quickly. They were also able to move my appointment up without notice.
Tacoma Subaru has been a pleasure to work with. Ammon was pleasant and professional. And I was contacted within the first week of driving my new Legacy to see how things were going and if I had any questions.
This Subaru dealership has greatly improved its maintenance program. I had issues in the past with less than good service, from the service writer to the technician that performed my car clutch replacement. I have to give high marks to this team and its update maintenance program. The service writer was courteous and respectful. When my car was brought into the bay for repair (thermal control unit Replacement) the technician made a video of his Initial inspection and then Subaru provided me a link to watch the video. I greatly appreciated this little attention, which eased my apprehension about doing ... Read More DealerRater - Oct 3, 2024
There always geting serving done faster than they tell you I belive there doing a good job of servicing my crostreck. Nice waiting room excellent coffe and snacks
They had my vehicle for over a month to complete repairs. Total cost was $2,000. I've had it less than 24 hours and it's driving just as rough as when I brought it in. They didn't test drive it at all before returning it to me? They're completely incompetent? They just scammed me for a substantial amount of money? Who can say. Take your car anywhere else but here.
Tacoma Subaru Bruce Titus
2024.09.16
First of I want to say that my wife and I bought our 2022 Subaru Outback from Tacoma Subaru and the buying experience was exceptional and the review I’m about to give is long overdue as it happened months ago. Moved 4 hours away shortly thereafter and our brakes were grinding after a year and a half use. We drive over the pass regularly for work so this needed attention. We went to McCurley Subaru nearer to us and they told us our brakes were ground down to the metal, Pads were at 1, and not only did ... Read More DealerRater - Sep 17, 2024
Great service from start to finish. Highly recommended! Second car we have purchased from this location!
I will never purchase a car from this dealership again, their finance department sucks and they sell you a lot of add ons/ try to take advantage. I should have been more careful but still very predatory behavior.
Very happy with my vehicle purchase at this dealership. All the staff I dealt with were great- no pressure, very helpful and friendly. Especially salesman Yoshy - a big kudos to him! Highly recommend this dealership.
Took my Subaru in for routine oil change. Staff was prompt, polite, friendly, and explained exactly what would happen. They got me when inspection and oil change was finished, went over findings, and sent me on my way in an expeditious manner. Love this drive up, get service, and go home - this is my third Subaru and could not be happier with dealer and their service.
Clean, bright, well maintained dealership. Easy in out, under 4-hrs. Looking forward to the oil changes however need to wait until 5k miles.
Explained everything precisely and were efficient even though my car needed more work than was apparent when I made the appointment
Easy access, quick and accurate service. Everything is clean with a pleasant waiting area. Would strongly recommend.
You gave me a call. If a am looking to sale a car so. I have an Infiniti 2023 QX80 to sale with under 3000 miles.79K SVU the offer is 48K. this SUV is selling.65K
If you purchased an extended warranty from this dealership, be certain that you know what you are purchasing. The finance manager outlined everything that the "Premier" package included, which essentially was bumper to bumper. I chose to not purchased the full package, but just the 6 year mechanical breakdown premier coverage. I was told it would cover the vehicle bumper to bumper for 6 years and that they would throw in one year of key coverage and one year of tire and wheel coverage at no charge. Tire and wheel coverage was supposed to cover any damage to the tires/... Read More DealerRater - Apr 5, 2024
Lowest purchase price in Western Wa. Friendly staff. Low pressure on purchasing add on services. Helped with insurance change. Will recommend to anyone who is looking to purchase a Subaru.
The best place to buy car & for car maintenance as well. Customer service is excellent. Nice work! Keep going!
I just got a brand new battery and there is already corrosion all over the "new" battery! There is no way a new battery should look this way! I also had an appointment to get an oil change and it took over 2 hours to get my oil changed despite the fact that I had an appointment! I also noticed that they did not put windshield wiper fluid in my car and this wasn't the first time they neglected to do so. I was late for work because it took much longer than it should have. Very disappointed ... Read More DealerRater - Jan 15, 2024
No fun walking out to a Flat Tire. A huge metal bolt punctured the sidewall. My Subaru dealership put on the spare, then, offered options for repair. I chose the "shaved" new tire which saved me lots of money.
This is my 2nd vehicle purchased over the years at Tacoma Subaru. Our sales rep.-Jontae McHenry- was a an A+ salesperson. He was able to explain the Bells & Whistles on the 2020 Subaru Outback Touring model we purchased. My complaint is that the facility doesn't have an elevator to get to the lower level where the bathrooms are. The paperwork is still a real nightmare. Therfore we need food for those of us who are hanging around doing paperwork.
The lady technician was thorough and professional. No charge for the detail work and sound advice for work needed after the next 5,000 miles. God Bless you all and thank you so much!😊
Things are easy and efficient and my service person Jasmin Seda was awesome polite and knowledgeable!
Tac. Subaru:Friendly, Helpful & They work with customers to give good service. No pressure. Thanks
Tacoma Subaru is a fantastic dealership. Their service department is efficient and very kind. Best experience ever!!
I have purchased 3 cars from this dealer. Have used service dept for 9 years
Courtney was wonderful she always kept updated on my car status! Everyone there was very friendly!
Consistently deliver great service and never try to gouge, in the 7 years since I have been coming here.
Frequent service blunders. We've for service last week and despite having it scheduled for 3+weeks they didn't have a required part in stock, but didn't know this until after I had dropped off my car. I wasted several hours getting my car there and back and spent $10 in tolls that I wouldn't normally have, to get there and back. Now I'll have to spend several hours this week coming to rescheduled appointment. This is not the first time I've had a similar service blunder at this site.
Lisa is always helpful, energetic, efficient and compassionate. I shared my father was in ICU, she understood my times constraint and shared she recently went through a similar experience. She got my in and out with a smile on her face.
I’ve had a great experience working with Will as he continues to try to get me the exact car with everything I’m looking for - during this transitional period between model years.
Made an appointment to have my oil changed. The service was completed Within about 45 -60 minutes. That included Air filter change and car wash.
I brought my 2010 Subaru forrester into the tacoma Subaru dealership to get my rear brakes replaced. They said that they weren’t able to reach the brakes to replace them, and it would be a weeks worth of repairs for $3,000. I was leaving the next day to drive from tacoma to Salt Lake City, and didn’t have time to do the repairs. They talked to me for 20 minutes about why it’s incredibly dangerous to drive and it would be better to trade it in right away. When I got to Salt Lake City, I took my car to ... Read More DealerRater - Jun 19, 2023
Took my Crosstrek for its first service. The staff is extremely friendly and helpful , I love this place !
Solved my issue and explained the problem well. Very professional and courteous. Waiting area was comfortable
After an extensive search I finally tracked down the car I wanted. Unfortunately the previous owner had somewhat neglected the overall condition. The maintenance was kept up to date but the paint/ body had a few rough spots. Marlon (my advisor) walked thru all the repairs that the body shop would take care of and then helped out with the paperwork. I’m really looking forward to picking it up once the repairs are made.
Very friendly, efficient, and thorough, Provides convenient rides or a comfortable waiting area for service customers.
Service was fast and complete. Service personnel was very helpful. Went above and beyond to make sure I was able to get what was needed in my maintenance agreement. I was thoroughly satisfied with the entire visit. Highly recommendable.
When I went to Tacoma Subaru, I was greeted very graciously. The sales team was very helpful. They had amazing knowledge of the product and were able to direct me and teach me about the new features of the Outback . The process of buying a new outback was made effortlessly , through the help of all the people that work at Tacoma Subaru.
Tacoma Service was very responsive to my requirements to have some optional added parts installed. The quickly addressed me upon arrival and laid out what was going to be accomplished and in what timeframe. Absolutely, no wait for me to jump into a loaner and they appropriately kept me updated through text messaging. Upon completion of the installation I had a no hassle pick-up.
The service department was welcoming from the initial phone call. Darrell explained a few things about computer system in car. Very informative and helpful. All around friendly and knowledgeable. You worked with me while I secured funding for unexpected car costs. My ex husband bought 3 Subarus at the same time. This one and another for Seattle and one for Maui. Thank you… excellent, outstanding service.
Service was fast and complete. Service personnel werepolite and responsive. Iwas thoroughly satisfied with the entire visit. Highly recommendable.
The salesman Slavic was the best. He was both knowledgeable with the products as well as very transparent with what the offer was and what the vehicle expectation was. Will definitely recommend him for both follow up and a pleasant sales process. Best experience I've had in years with buying a car.
The Service department is fast, effective and efficient. Their friendly and service-oriented demeanor is frosting on the cake!
The Express Service I received yesterday was excellent. Lisa was courteous and informative, and when part was needed she followed up immediately and had it ready within the hour. The young man who followed up was super. Marilyn M.
Service was great!! Jena was awesome to work with. Thank you for guiding through the process!!
Very courteous and informative did the service in a timely manner waiting area very comfortable
They are always prompt and takes care of their customers immediately as soon as you pull into the garage
If all Subaru dealerships cared about their customers like Tacoma Subaru … I would use the dealership in my town.
The Service department staff (especially Darrell Adams) continues to provide excellent customer service.
Darrell helped schedule my 30,000 mile service for my Ascent. Darrell also made sure that the recall parts, due on my Ascent, were available and completed during this same service.
Recommendation: Competitor's have their technicians take photos of parts being removed & replacement,new parts being installed. Photograph of the undercarriage of the car is a fantastic idea. Photograph any areas of concern and discuss with customer.
Let’... Read More DealerRater - Jan 6, 2023
After having 3 bad experiences with buying a new car, Sera Brunner has changed our perspective and we now have our dream car! #giveheraraise! #highlyrecommend!
Friendly experts who are easy to work with. No hard sell, just the facts.I would highly recommend them.
These guys took great care in everything step of the process. Thank you Bruce Titus.
Outstanding customer service, attentive, efficient, knowledgeable and very helpful. Always a pleasure to get my car serviced
I ordered parts online from them on 6/06/22. They reply some of the parts are on backorder and are going to arrive in late August. I follow up with an email in August (no answer from email) and called them. Finally, some answer parts of my order are still in back-order and some are going to be shipped out within a couple of days. After a few weeks of waiting nothing shows up. I called them again. I was told they would call me back. I haven't heard from them again. Horrible customer service no communication the worst dealership ever.
Darrell, service center, continues to exceed my expectations. He is knowledgeable, professional, and helpful. Tacoma Subaru has a wonderful reputation, and I know why.
Very kind! But I found oil leak from my Subaru at my garage conc. floor
Outstanding Consumer Service. Professional, friendly, and efficient. The service lounge is clean, and comfortable. Good job you.
Matt is fantastic - competent, attentive, a real pro. I am very grateful to have him look after my car. Thank you for you me excellent work!
Everything is good, everything is good, everything is good, everything is good, good service every time
I love coming to Bruce Titus Subaru they are always so Professional efficient and friendly it’s just a great experience
They did amazing job of getting my car done quickly. Everything was efficient and the staff was exceptional!
They listen to you and pay attention to the details. Prompt service and fair prices too. Thanks
Excellent service. Always friendly and helpful. The service personnel seem very knowledgeable and efficient always.
I have always had my suv serviced at Tacoma Subaru and it has always been extremely pleasant and through. I don’t even consider taking it anywhere else. I have confidence that my vehicle was treated like I treat it, that’s special. Thanks for the excellent service and the pleasant attitude. Rowena
Servicing of Subaru went smooth! The service writer communicated well and made good recommendations for the vehicle.
We were in and out in no time. The staff is very friendly and welcoming
Great service. Sales people need to not make promises that can’t be fulfilled . Was told I would get a free oil change. Didn’t happen. They stopped doing free first oil changes in 2019.
express service great! My service consultant Matt was professional and thorough and explained all findings.
Matt was awesome very efficient polite and did a good job Coming there is very courteous and very efficient
Received a interior detail for $220 and my carpet still had visible dirt and my windshield was worse after the detail; it was smeared and covered in residue with whatever was used to clean it, unfortunately I wasn’t pleased with their service. Overpriced and not as professional as I assumed a Dealership would offer. Definitely won’t refer a friend to this establishment, I’d rather refer someone that I dislike, for revenge. My car is clean, I have no kids or pets…..so I expected a restoration cleaning with shampooing etc…. I just wish my detail experience was better.
Ran my credit without my permission and I paid cash for the car. Purchased on 3/15/22 and was supposed to be ready the next day but wasn’t until 3/18/22. Still no license plate. My last live chat with Brea today said to stop by anytime to pick up the plates but they still don’t have them so if I hadn’t questioned it, that would have been another waste of my time. It’s the worst experience I have ever had with a dealership!
I like the fact you have one person that is assigned to you and that’s who explains things start to finish. Additionally they don’t push services on you you don’t need.
Reps are always pleasant and friendly every time I take my car in for service.
They were prompt, kind, and quick. I had things I needed to do that day and they worked hard around my schedule to make it possible.
I visited Tacoma Subaru looking to trade in my vehicle and buy a new 2022 crosstrek. I worked with Josue who was very professional and did everything to make the car buying experience easy. He even went out of his way to find another 2022 crosstrek (which are hard to find right now) after my wife wasn’t happy with the color of the interior. Overall I will definitely be back to their dealership.
Tacoma Subaru staff are always great. I was there for only 30 minutes from the tome I checked in and checked out
Great customer service and didn’t try to sell unnecessary services! The process was quick and efficient.
Great, friendly , honest, efficient service. Always eager to please. Never feel pressured. Feel they are looking out for me.
Great customer service. Had oil and filter service done here. Very friendly and polite crew. Excellent communication. I will be returning to Tacoma Subaru.
I was impressed with the friendly and excellent customer service I received while getting my oil changed.
Both my husband and I bring our Subarus here. The people are so friendly, honest and fast! We will always continue to have our Subarus serviced here.
Friendly, personable, upfront. No pressure. Great customer service! Made trade in and purchase super easy! Gave me all information on what we wanted. Plus they don’t try and rip you off like other dealers charging over MSRP and giving you less of what your car is worth. Will recommend this dealership to anyone looking for a stress free, easy going vehicle purchase.
Friendly, professional car buying experience. Training about the cars operation was thorough and extensive. No pressure sales team.
The people working there were very nice! This is the second time that they filled over filled the oil in the oil change now I have to take it back and have them take some out. I even told the guy that they over filled it last time & he said I’ll have them check it after they’re done
Great service with a smile. Very Thorough and did all the check points. I would definitely recommend
I would only recommend working with this dealership if you are an in-state customer. They have no interest or ability to accommodate out of state buyers. This is sad, and thus the lower rating of 3 stars.
Great customer service, easy to get an appointment. Always keeps you advised on your service
Quick service friendly great snacks in the waiting area and clean bathrooms and very happy
Great service team! Very customer oriented and express service was exactly that! Didn’t oversell what service I needed done.
Very friendly customer service and very good with providing updates as to the status of our car.
The service was timely and the communication was great, a pleasant experience for the most part.
Every time I take my car to Tacoma Subaru, the service tech is always extremely courteous and informative, both when I bring it in and when I pick it up. Plus, their prices are very fair. I drive from 30 miles away to bring my car to them because of the great and honest service I receive. I would recommend them to anyone needing honest, courteous and reasonably priced service. When I called about my VW In this time, the service guy, Mason, let me know he would need to order special oil and filter for my car. He didn’t ... Read More DealerRater - Mar 14, 2022
Top service, good value for the service is why I have been coming back for over 20 years!
My service advisor, Matt, was wonderful and really looked after his customers. He was quick but thorough.
Went in for an oil change and inspection. I went to the quick service area, not the standard area. I did not have an appointment. I waited in their quick service waiting room for about 40 minutes. They also washed the Outback.