Customer Testimonials
Service was fast and complete. Service personnel was very helpful. Went above and beyond to make sure I was able to get what was needed in my maintenance agreement. I was thoroughly satisfied with the entire visit. Highly recommendable.
When I went to Tacoma Subaru, I was greeted very graciously. The sales team was very helpful. They had amazing knowledge of the product and were able to direct me and teach me about the new features of the Outback . The process of buying a new outback was made effortlessly , through the help of all the people that work at Tacoma Subaru.
Tacoma Service was very responsive to my requirements to have some optional added parts installed. The quickly addressed me upon arrival and laid out what was going to be accomplished and in what timeframe. Absolutely, no wait for me to jump into a loaner and they appropriately kept me updated through text messaging. Upon completion of the installation I had a no hassle pick-up.
The service department was welcoming from the initial phone call. Darrell explained a few things about computer system in car. Very informative and helpful. All around friendly and knowledgeable. You worked with me while I secured funding for unexpected car costs. My ex husband bought 3 Subarus at the same time. This one and another for Seattle and one for Maui. Thank you… excellent, outstanding service.
Service was fast and complete. Service personnel werepolite and responsive. Iwas thoroughly satisfied with the entire visit. Highly recommendable.
The salesman Slavic was the best. He was both knowledgeable with the products as well as very transparent with what the offer was and what the vehicle expectation was. Will definitely recommend him for both follow up and a pleasant sales process. Best experience I've had in years with buying a car.
The Service department is fast, effective and efficient. Their friendly and service-oriented demeanor is frosting on the cake!
The Express Service I received yesterday was excellent. Lisa was courteous and informative, and when part was needed she followed up immediately and had it ready within the hour. The young man who followed up was super. Marilyn M.
Service was great!! Jena was awesome to work with. Thank you for guiding through the process!!
Very courteous and informative did the service in a timely manner waiting area very comfortable
They are always prompt and takes care of their customers immediately as soon as you pull into the garage
If all Subaru dealerships cared about their customers like Tacoma Subaru … I would use the dealership in my town. The Service department staff (especially Darrell Adams) continues to provide excellent customer service. Darrell helped schedule my 30,000 mile service for my Ascent. Darrell also made sure that the recall parts, due on my Ascent, were available and completed during this same service. Recommendation: Competitor's have their technicians take photos of parts being removed & replacement,new parts being installed. Photograph of the undercarriage of the car is a fantastic idea. Photograph any areas of concern and discuss with customer. Let’...
After having 3 bad experiences with buying a new car, Sera Brunner has changed our perspective and we now have our dream car! #giveheraraise! #highlyrecommend!
Friendly experts who are easy to work with. No hard sell, just the facts.I would highly recommend them.
These guys took great care in everything step of the process. Thank you Bruce Titus.
Outstanding customer service, attentive, efficient, knowledgeable and very helpful. Always a pleasure to get my car serviced
Darrell, service center, continues to exceed my expectations. He is knowledgeable, professional, and helpful. Tacoma Subaru has a wonderful reputation, and I know why.
Very kind! But I found oil leak from my Subaru at my garage conc. floor
Outstanding Consumer Service. Professional, friendly, and efficient. The service lounge is clean, and comfortable. Good job you.
Matt is fantastic - competent, attentive, a real pro. I am very grateful to have him look after my car. Thank you for you me excellent work!
Everything is good, everything is good, everything is good, everything is good, good service every time
I love coming to Bruce Titus Subaru they are always so Professional efficient and friendly it’s just a great experience
They did amazing job of getting my car done quickly. Everything was efficient and the staff was exceptional!
They listen to you and pay attention to the details. Prompt service and fair prices too. Thanks
Excellent service. Always friendly and helpful. The service personnel seem very knowledgeable and efficient always.
I have always had my suv serviced at Tacoma Subaru and it has always been extremely pleasant and through. I don’t even consider taking it anywhere else. I have confidence that my vehicle was treated like I treat it, that’s special. Thanks for the excellent service and the pleasant attitude. Rowena
Servicing of Subaru went smooth! The service writer communicated well and made good recommendations for the vehicle.
We were in and out in no time. The staff is very friendly and welcoming
Great service. Sales people need to not make promises that can’t be fulfilled . Was told I would get a free oil change. Didn’t happen. They stopped doing free first oil changes in 2019.
express service great! My service consultant Matt was professional and thorough and explained all findings.
Matt was awesome very efficient polite and did a good job Coming there is very courteous and very efficient
I like the fact you have one person that is assigned to you and that’s who explains things start to finish. Additionally they don’t push services on you you don’t need.
Reps are always pleasant and friendly every time I take my car in for service.
They were prompt, kind, and quick. I had things I needed to do that day and they worked hard around my schedule to make it possible.
I visited Tacoma Subaru looking to trade in my vehicle and buy a new 2022 crosstrek. I worked with Josue who was very professional and did everything to make the car buying experience easy. He even went out of his way to find another 2022 crosstrek (which are hard to find right now) after my wife wasn’t happy with the color of the interior. Overall I will definitely be back to their dealership.
Tacoma Subaru staff are always great. I was there for only 30 minutes from the tome I checked in and checked out
Great customer service and didn’t try to sell unnecessary services! The process was quick and efficient.
Great, friendly , honest, efficient service. Always eager to please. Never feel pressured. Feel they are looking out for me.
Great customer service. Had oil and filter service done here. Very friendly and polite crew. Excellent communication. I will be returning to Tacoma Subaru.
I was impressed with the friendly and excellent customer service I received while getting my oil changed.
Both my husband and I bring our Subarus here. The people are so friendly, honest and fast! We will always continue to have our Subarus serviced here.
Friendly, personable, upfront. No pressure. Great customer service! Made trade in and purchase super easy! Gave me all information on what we wanted. Plus they don’t try and rip you off like other dealers charging over MSRP and giving you less of what your car is worth. Will recommend this dealership to anyone looking for a stress free, easy going vehicle purchase.
Friendly, professional car buying experience. Training about the cars operation was thorough and extensive. No pressure sales team.
Great service with a smile. Very Thorough and did all the check points. I would definitely recommend
Great customer service, easy to get an appointment. Always keeps you advised on your service
Quick service friendly great snacks in the waiting area and clean bathrooms and very happy
Great service team! Very customer oriented and express service was exactly that! Didn’t oversell what service I needed done.
Very friendly customer service and very good with providing updates as to the status of our car.
The service was timely and the communication was great, a pleasant experience for the most part.
Every time I take my car to Tacoma Subaru, the service tech is always extremely courteous and informative, both when I bring it in and when I pick it up. Plus, their prices are very fair. I drive from 30 miles away to bring my car to them because of the great and honest service I receive. I would recommend them to anyone needing honest, courteous and reasonably priced service. When I called about my VW In this time, the service guy, Mason, let me know he would need to order special oil and filter for my car. He didn’t ...
Top service, good value for the service is why I have been coming back for over 20 years!
My service advisor, Matt, was wonderful and really looked after his customers. He was quick but thorough.
Went in for an oil change and inspection. I went to the quick service area, not the standard area. I did not have an appointment. I waited in their quick service waiting room for about 40 minutes. They also washed the Outback.
The service team was conscientious of the extend wait and made sure to inform customers were informed and happy. Equal attention given to people and their cars!
Great, timely service and efficient staff. They’ll even drive you by shuttle to a nearby coffee shop while you wait!
Service was great as always and Matt, the service advisor was very helpful and informative .
Great service with no pressure. Sales staff professional and friendly. Car delivered on time as promised
I received an email to remind me that my Forester was due for service. I drove into the service department without an appointment and forgetting I had my Yorkshire terrier with me, I wasn’t sure if I could get my car serviced or just to make an appointment. I know that Subaru is dog friendly, but I had not seen dogs there before. Everyone was very sweet and gave her tons of love. Thank you all so much, especially my service advisor, Lisa Campbell!
Very responsive to my questions and keep well informed on the service requested and time would be ready
They saved me a procedure I thought I needed and fixed my problem on the spot at no charge. Also made up for unused but expired extended warranty fixes by not charging me for my service. Thanks
Great and timely service. They are super friendly and willing to help you out with any problems.
Best ever. All interactions were Friendly, professional, compassionate and concise. Travis is the best ever. Great job. I will be back.
Took my Subaru in for an oil change yesterday, Lisa my service advisor got my me right in and out within 45 minutes. She kept me informed of the of the progress. I really like how she went over the results of the safety inspection.
I not only purchased my Subaru here but I have used the service dept many times. Everyone is attentive and goes the extra mile. Extra Kudos for Kyle my Service Advisor!
Now purchasing my 5th Subaru from this dealer! I won’t go to any other dealer.
I have only used this dealers service department, no others. They are Fast, friendly, efficient and do good work.
I received very efficient and quality help, I was told everything about my car I needed to know.
Amazing service on a recall repair. Pleasant and efficient. I would recommend the service department.
Very professional service. Helpful, The area in which I waited was very clean, and pleasant environment
Dan, Kim & Kris were awesome! They answered all of our questions and were very attentive.
They are always friendly and efficient. I like that the dealership is close to my house.
I was pleasantly surprised with the entire experience. Todd was professional, helpful and followed up a few days after purchasing to ensure I was satisfied.
Excellent service. All my concerns we’re addressed and everything fixed just as I asked.
Always quality and prompt service! Never a hassle to bring my kiddos in with me since they have the awesome kids room!
Friendly. Knowledgeable. Courteous. Great overall service and Mason was very professional. Highly recommend and the service deals are appreciated!
Subaru Sera was an outstanding sales person; she is knowledgeable, polite, and prompt. Her follow-up skills are superb! She put my wife and I in the exact car that we requested. Tacoma Subaru has a gem of an employee.
Colton Cornish was very friendly and personable, he explained all of the service items/recommendations clearly and gave a clear time frame for when the service would be completed.
Matt did a wonderful job pointing out all that going to be done for oil change service. It amazing how fast I was in and out out and the car wash washed. Lucky me.
Matt was awesome. He explained everything that was checked along with changing the oil. Said it could take an hour and a half or so because they were really busy. The car was ready to go in about 45 minutes. Great service !
Jenna and team worked on my car recently. I really appreciate her calling me to tell me they had my car and when they would get to it. She gave me periodic updates on the status of the work. She answered all my questions when I picked my car up. A+ on communication- that still matters.
As usual they were right on time and completed the service earlier than they dais they would. Always very courteous and concerned about your needs.
Quick and easy process for teaching my daughter the process how to get it done
My scheduled maintenance visit was flawless! Colton is always courteous, helpful and friendly. I would recommend Tacoma Subaru for your service needs!
I have always felt respected and taken care of by the service department at Tacoma Subaru. I have never felt bamboozled or that they were dishonest regarding any service or maintenance needed. I cannot say the same for another Subaru dealership on other side of the bridge though.
Service provided exceeded my expectations. Staff were courteous and prompt at attending to my needs. Everything were explained to me before the service was started. They never failed to please their costumers!
Colton did an amazing job! He explained everything to me and the details of where my car was at maintenance wise. He explained how my breaks, air filters, tires etc looked! I actually trust this dealership to tell me what my car ACTUALLY needs. Colton treated me like a friend, not just a customer.
I have to make clear that Lisa Campbell is a true asset to Tacoma Subaru. She’s the most helpful, friendliest person I’ve come across in a long time, and she even saved me money on my service that I had not expected. There’s a few good reasons why I will always come back to Tacoma Subaru for service, but I must say that she is atop that list.
In and out quick service of my 2019 Crosstrek Subaru. My wait time was minimal . And setting up appointment online was super easy and great
Fast and efficient, not complaints! My only complaint is that this seems a bit pricey for an oil change.
The sales person ( Sara) was very helpful and friendly. She took the time to show and explain the upgraded features of the car we were interested in.
Friendly staff especially Todd (salesperson) and Kelly (Finance). I walked out of another dealership closer to home and drove to Tacoma. I am happy that I did! I bought a Limited Subaru Ascent. Lots of bells and whistles that I haven't figured out, yet, but they offered me to come back anytime and they would be happy to help.
Excellent dealership. Really helpful and knowledgeable about their cars and services. Friendly staff, clean environment and easy to find location. I highly recommend Tacoma Subaru.